Frequently Asked Questions
What types of products do you offer?
Elishop.fr specializes in a diverse range of unique and stylish products, including jewelry pieces and watches.
How can I ensure the quality of the products?
We prioritize quality in our offerings. Each product is carefully selected to meet high standards of craftsmanship and design.
What is your return policy?
We have a 14-day return policy, allowing customers to request a return within 14 days of receiving their item. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. For detailed instructions, please refer to our return policy.
How long does shipping take?
Shipping times may vary based on the destination and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take an additional 5-15 business days depending on the location. please refer to our Shipping Information
Do you offer exchanges?
We do not offer direct exchanges. The most efficient way to obtain a different item is to return the original product and place a new order for the desired item once the return is accepted.
What should I do if my item arrives damaged?
We recommend inspecting your order upon receipt. If you find that your item is defective or damaged, please contact us immediately so we can evaluate the issue and provide a resolution.
How can I contact customer service?
You can reach our customer service team via online chat in Elishop.fr or email at elishopfr.customers@gmail.com and WhatsApp support. We are here to assist you with any inquiries or concerns you may have. please refer to contact us